1. Overview
Reyne Skin ("Reyne," "we," "us," or "our") is operated by ResSyn LLC, a California limited liability company. We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information when you use our website at reyne.skin, reyne.studio, or our AI-powered skincare consultation service (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information You Provide
- Account information: name, email address, and password when you create an account.
- Skin profile information: skin type, skin concerns, lifestyle factors, product preferences, budget, and any other information you voluntarily provide during onboarding or consultation.
- Payment information: billing details processed securely by Lemon Squeezy (our payment processor and merchant of record). Reyne does not store your payment card details.
- Communications: messages or feedback you send to us directly.
Information Collected Automatically
- Usage data: pages visited, features used, session duration, and interaction patterns.
- Device and browser information: IP address, browser type, operating system, and referring URLs.
- Cookies and similar technologies: used to maintain your session, remember preferences, and analyze usage. You may disable cookies in your browser settings, though some features may not function properly.
3. How We Use Your Information
- To provide and personalize the Service, including generating skincare recommendations and routines.
- To process your subscription and manage your account.
- To communicate with you about your account, updates, and service-related notices.
- To improve and develop the Service through anonymized, aggregated analysis.
- To comply with legal obligations.
4. AI-Powered Consultation
Reyne uses artificial intelligence to generate personalized skincare recommendations. The information you provide — including skin type, concerns, lifestyle, and product preferences — is used to generate these recommendations. AI-generated content is for informational and educational purposes only and does not constitute medical advice. Please consult a licensed dermatologist or healthcare provider for medical concerns.
Your consultation data may be processed by our AI model provider (Anthropic, PBC) subject to their privacy and data handling policies. We do not permit your personal data to be used to train third-party AI models.
5. Data Sharing
We share your information only in the following limited circumstances:
- Service providers: Lemon Squeezy (payment processing), Anthropic (AI model), Cloudflare (hosting and DNS), and analytics providers — each bound by their own privacy policies and our data processing agreements.
- Legal requirements: if required by law, court order, or to protect the rights and safety of Reyne, our users, or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.
6. Data Retention
We retain your account and skin profile data for as long as your account is active or as needed to provide the Service. If you cancel your subscription and close your account, we will delete your personal data within 30 days, except where retention is required by law.
7. Your Rights (including EU/UK)
Depending on your location, you may have the following rights with respect to your personal data:
- Access: request a copy of the personal data we hold about you.
- Correction: request that we correct inaccurate or incomplete data.
- Deletion: request that we delete your personal data.
- Portability: request your data in a portable format.
- Opt-out of marketing communications: unsubscribe at any time via the link in any marketing email.
If you are located in the European Union or United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR, including the right to object to processing and the right to lodge a complaint with your local supervisory authority. To exercise any of these rights, contact us at privacy@reyne.skin. We will respond within 30 days.
8. California Privacy Rights (CCPA)
If you are a California resident, you have the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. Reyne does not sell personal information. To exercise your rights, contact us at privacy@reyne.skin.
9. Children's Privacy
The Service is intended for users 18 years of age and older. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.
10. Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit and secure storage practices. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
ResSyn LLC (DBA: Reyne)
Email: privacy@reyne.skin
Website: reyne.skin